Privacy Policy

Introduction

LoftZone AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our Ask Eternity AI Chatbot and related features (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using LoftZone AI, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account, use our Service, or communicate with us. This includes:

• Account Information: Name, email address, password, professional profile details, and industry information
• Profile Data: Professional type (DJ, fashion, entrepreneur, etc.), career goals, income information, and preferences
• Chat History: Messages and conversations with Ask Eternity AI, including questions, responses, and interaction data
• Communication Data: Messages, feedback, and support requests you send to us
• Payment Information: Billing address, payment method details (processed securely through Stripe)

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information about your device and usage:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on pages, clicks, and interactions
• Location Data: Approximate location based on IP address (not precise GPS)
• Log Data: Server logs including IP address, access times, and error information
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• OAuth providers (Manus OAuth) when you authenticate through them
• Payment processors when you make purchases
• Analytics providers for usage data
• Social media platforms if you connect your accounts

2. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve our Service and features
• Personalization: To personalize your experience and deliver customized content and recommendations
• AI Training and Improvement: To train and improve Ask Eternity AI and other AI features (with your consent)
• Communication: To send transactional emails, service updates, and respond to your inquiries
• Marketing: To send promotional materials and marketing communications (with your consent)
• Analytics: To analyze usage patterns and improve our Service
• Security: To detect, prevent, and address fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions
• Business Operations: For billing, account management, and customer support

3. Data Sharing and Disclosure

3.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (data storage and processing)
• Payment processors (Stripe for payment processing)
• Analytics providers (usage analysis and reporting)
• Email service providers (for communications)
• LLM providers (for Ask Eternity AI functionality)

These service providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality and security of your data.

3.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our Terms and Conditions and other agreements
• Protect the security or integrity of our Service
• Protect the rights, privacy, safety, or property of LoftZone AI, our users, or the public

3.3 Business Transfers

If LoftZone AI is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing for specific purposes.

4. Data Security

We implement comprehensive security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication mechanisms and password hashing
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Firewalls and intrusion detection systems
• Secure data disposal procedures

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You use our Service at your own risk, and you are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and the purposes for which we use it:

• Account Information: Retained while your account is active and for a reasonable period afterward for legal and business purposes
• Chat History: Retained according to your preferences; you can delete conversations at any time
• Payment Information: Retained for billing and tax purposes as required by law
• Log Data: Typically retained for 90 days unless required longer for security or legal purposes

You may request deletion of your account and associated data at any time by contacting us, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate information
• Deletion: The right to request deletion of your information (subject to legal obligations)
• Portability: The right to receive your information in a portable format
• Opt-Out: The right to opt out of marketing communications and certain data uses
• Withdraw Consent: The right to withdraw consent for data processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days or as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

We use analytics tools to track usage patterns and improve our Service. These tools may collect information about your browsing behavior across multiple websites.

8. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verifiable parental consent, we will delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, if required, by sending you a notification. Your continued use of our Service after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us: